Position Purpose

The role is responsible for managing debt recovery and credit control processes, ensuring timely resolution of customer queries, adherence to company credit policies, and implementation of process improvements to enhance collection efficiency and maintain healthy cash flow.

Job Description

• Review weekly debt ledger, identify aged balances, and execute collection procedures.
• Handle and resolve customer queries promptly and professionally.
• Negotiate for the quick recovery of outstanding balances.
• Ensure strict adherence to the company’s Credit Policy across the business.
• Develop and implement process improvements to enhance collection efficiency.
• Prepare and maintain case files for debt collection and legal actions when necessary.
• Collaborate with internal teams to support smooth credit control operations.

Experience and Qualification

• BBA / MBA preferably in Finance.
• 02 to 05 years of relevant experience.

Specific Requirements

• Proven experience in a credit control or debt recovery role within a fast-paced environment.
• Strong communication skills with the ability to handle challenging customer interactions.
• Solid understanding of credit control processes and customer-focused practices.
• Self-driven, confident, and energetic with a proactive work attitude.
• Strong negotiation and influencing skills to drive successful recoveries.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Proficient in Microsoft Office applications with strong attention to detail.
• Comfortable to work from 12 p.m to 9 p.m.