Position Purpose

This position is responsible for dealing with enquiries from retailers, sales force, general public, UK Head Office, colleagues and suppliers.

Job Description

• Provide support on telephone and e-mail to retailers, sales force, general public, UK head office, colleagues and suppliers.
• Raise support tickets to enable tracking and resolution of customer requests within set KPI’s.
• Work with key functions to resolve issues.
• Make targeted outbound sales calls to retailers.
• Capture and place orders for stock on the retailers behalf.

Experience and Qualification

• Bachelors from HEC recognized University.
• 02 to 04 years of relevant experience.

Specific Requirements

• Excellent customer service skills.
• Excellent communication skills, should be fluent in spoken English.
• Previous call center experience for both inbound and outbound calls.
• Maintain high levels of accuracy and detail.
• Good working knowledge of MS office.
• Comfortable to work from 01 p.m to 10 p.m.